FAQ

WHAT IS COCOBLK ACTIVATED CHARCOAL?

Activated charcoal is a potent natural treatment used to trap toxins and chemicals in the body, allowing them to be flushed out so the body doesn’t reabsorb them. It’s made from a variety of sources, but when used for natural healing, it’s important to only use activated charcoal made from coconut shells or other natural sources.

Activated charcoal helps whiten teeth while promoting good oral health by changing the pH balance in the mouth, helping prevent cavities, bad breath and gum disease.

It works to whiten teeth by adsorbing plaque and microscopic tidbits that stain teeth. This activated charcoal use is cost-effective and an all-natural solution for a bright smile.

HOW TO USE COCOBLK ACTIVATED CHARCOAL?

Dip your wet Cocoblk toothbrush into our powdered charcoal. Lean over the container of charcoal and quickly put the charcoal covered toothbrush in the mouth (this is to protect your sink). Brush in small, gentle circles for 2 minutes, spit carefully and rinse really well.

HOW I CHANGE OR CANCEL MY ORDER?

If you need to cancel or make any changes to your order such as shipping address and items ordered, please email cocoblkltd@gmail.com within 2 hours of making your purchase. The subject line of this email must read ‘CHANGE OF ORDER’ or ‘CANCEL ORDER’ for the request to be processed.

I DIDN’T RECEIVE A CONFIRMATION EMAIL

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email, please email cocoblkltd@gmail.com to ensure you provided the correct email during checkout and our support team will assist you in resolving the issue.

AM I ABLE TO PICK UP MY ORDER OR DROP OFF A RETURN?

Orders purchased online cannot be picked up in store as these purchases are sent directly to our fulfilment company. All returns are to be addressed with our online Customer Service team. Please email admin@cocoblk.com if you have any other questions.

WHAT CURRENCY IS USED ON THE COCOBLK WEBSITE? 

All prices on our website are displayed in American Dollars (USD). Your bank will convert the total amount charged on your statement to your local currency. This is the reason your confirmation email amount may differ to the amount on your bank statement.

WHAT IF I MADE A MISTAKE WITH MY SHIPPING ADDRESS?

If you have made a mistake in your shipping address, please email cocoblkltd@gmail.com within 2 hours of placing your order. You must make the subject line ‘CHANGE OF ADDRESS’ and provide your full name, order number and corrected shipping address.

MY ORDER STATUS IS ‘UNFULFILLED’, WHAT DOES THAT MEAN?

If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.

ARE COCOBLK’S PRODUCTS TESTED ON ANIMALS?

We do not test our products on animals. We are hopeful that in the future alternative testing will be adopted worldwide and animal testing will be eliminated completely.

HOW DO I STORE MY COCOBLK PRODUCTS?

Our products are sensitive to heat and light. Please store in a cool dry place out of direct sunlight.

Hey babes, is your question not here? Feel free to email us cocoblkltd@gmail.com